Warranty Terms

Mobile Fix Studio stands behind every repair and product we provide. Our warranty gives you confidence that if something we worked on fails within the covered period, we will put it right — free of charge, no arguments.

Our standard warranty periods at a glance:

All warranty periods run from the date of repair completion, device handover or purchase receipt — whichever is applicable.

Every repair carried out by our technicians is covered by a 90-day warranty on both parts and labour.

All refurbished handsets sold by Mobile Fix Studio are professionally tested, graded and cleaned before sale. Warranty coverage varies by grade:

Device Grades & Warranty Periods

What the Refurbished Warranty Covers

• Hardware faults that arise within the warranty period and are not caused by customer damage
• Screen, camera, speaker, microphone and connectivity failures not caused by physical damage
• Battery performance falling below 75% of stated capacity within the warranty period
• Free repair of a covered fault, or replacement with a like-for-like device at our discretion

Battery Health Disclosure

Battery health is disclosed at the point of sale. Devices with battery health below 80% are clearly labelled and priced accordingly. The warranty on battery performance applies only where battery health falls materially below the disclosed level within the warranty period.

All tech products and gadgets sold by Mobile Fix Studio — including iPads, tablets, laptops, gaming consoles, audio equipment and smartwatches — carry a 6-month warranty against hardware defects and failures that arise through normal use.

The following faults and scenarios are covered under our warranty, subject to inspection confirming the cause falls within warranty scope:

• Recurring failure of the specific component repaired (e.g. a replaced screen developing a fault within 90 days)
• Defective replacement parts that fail within the warranty period through normal use
• Charging port, battery or speaker faults that arise as a direct result of our repair work
• Connectivity issues (Wi-Fi, Bluetooth, cellular) that arise immediately or shortly after a relevant repair
• Hardware faults on refurbished handsets that arise through normal use within the warranty period
• Manufacturing defects on accessories that become apparent within 30 days of purchase

The following are explicitly excluded from all Mobile Fix Studio warranties. If you are unsure whether your issue is covered before contacting us, this section will help clarify.

Accidental Damage

Any physical damage that occurs after we complete a repair or after you take possession of a device is excluded, including:

• Cracked, shattered or chipped screens caused by drops, impacts or pressure after repair
• Bent or deformed chassis from impacts or being sat on
• Broken ports, buttons or connectors caused by physical force
• Damage caused by using incorrect or non-recommended accessories (e.g. incompatible chargers)

Water & Liquid Damage

Liquid damage occurring after our repair or after purchase is excluded:

• Any water, liquid or moisture ingress after the repair is completed
• Damage from submersion, rain, spills or humidity that occurs post-repair
• Corrosion that develops after the device leaves our care
• Failure of components due to latent water damage that pre-existed our repair (unless directly related to our work)

Cracked Screen Exclusions

Screen issues are only covered if they arise from a defect in the replacement part or our workmanship — not from external damage:

• Screens cracked, scratched or shattered after handover are not covered
• Dead pixels or discolouration caused by physical pressure or impact are not covered
• Screens damaged by a subsequent drop or impact — even if the break appears minor — are not covered
• Burns or ghost images caused by display-intensive use or software (OLED burn-in) are not covered

Software & Data Issues

• Software faults, crashes or errors not caused by the hardware we repaired
• Data loss, deleted files, missing contacts or corrupted files
• Operating system failures, update errors or incompatibilities
• Malware, viruses or spyware installed after our repair
• App-related issues or third-party software conflicts
• Loss of activation lock (iCloud/Google) access or account credentials

Repair Tampering Exclusions

The warranty is immediately voided if:

• The device has been opened, disassembled or repaired by a third party after our work
• Any component installed by us has been removed, replaced or tampered with
• Security stickers, warranty seals or IMEI labels have been removed or altered
• The device IMEI number has been modified, erased or is otherwise illegible
• The device has been rooted, jailbroken or had its firmware altered after our repair

General Exclusions

• Normal wear and tear — cosmetic scratches, paint fading, button wear from everyday use
• Battery degradation from extended use beyond the warranty period
• Pre-existing faults disclosed and agreed before our repair began
• Consumable items — screen protectors, cases and protective films after fitting
• Consequential losses — lost business, missed communications, cost of a replacement device
• Devices damaged through misuse, abuse, or use outside their intended purpose

Accessories purchased from Mobile Fix Studio carry a 30-day warranty against manufacturing defects. Specific coverage by product type:

• Charging cables & adaptors — 30-day warranty against defects in materials and construction
• Cases & covers — 30-day warranty against manufacturing defects (not cosmetic wear from use)
• Power banks — 30-day warranty against failure to hold or deliver charge
• Wireless earbuds & headphones — 30-day warranty against hardware defects
• MagSafe & wireless accessories — 30-day warranty against charging or connectivity defects
• Screen protectors — not covered after application; inspect before fitting
• USB hubs, adapters & dongles — 30-day warranty against manufacturing defects

Making a warranty claim with Mobile Fix Studio is simple and straightforward. Here is the process from start to finish:

Claim Timescales

• Warranty assessment response: within 48 hours of initial contact
• On-the-go warranty repair (common faults): same or next appointment
• Parts-dependent warranty repair: 1–5 working days from parts availability
• Refurbished phone replacement (if applicable): subject to stock availability

The following conditions apply to all warranties provided by Mobile Fix Studio:

• Warranty is non-transferable and applies only to the original customer who purchased the repair or product
• The warranty covers repair or replacement at our discretion — we reserve the right to choose the appropriate remedy
• Where a replacement device is provided, it will be of equivalent specification and grade — not necessarily the same model
• We may require the device to be left with us for the duration of the warranty repair
• This warranty applies to customers in the United Kingdom only
• Our maximum liability under this warranty is limited to the cost of the original repair or purchase price of the product

This warranty is provided voluntarily by Mobile Fix Studio and is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected. For questions, contact us at mobilefixstudio@outlook.com.